In 2015, I started my career as a key account salesman in CNACC. Six years have passed in the blink of an eye.
From my point of view, a good foreign trade salesman needs to be capable of the below skills and knowledge.
First is language, oral and written. Language is the “open sesame” to foreign trade. How can business go smoothly if the communication between two sides is a problem? A good salesman can become a pleasant friend with his customer. So why would he worry about the sales performance? The base of all these are language skills.
Second is the knowledge of the product. Take home decoration business as an example - there are many different categories, materials, and techniques. When customers asks questions, a good salesman needs to be able to answer the questions quickly and precisely. Let your customer feel your professionalism.
And then are communication skills. Communication is not only an art, but also a technology. Customers from some areas prefer to do things in a euphonious way but some prefer to be direct. Some customers like talking on the phone while some prefer SMS - different ways for different customers. Make your customers like you.
Last, but not least, the ability of solving problems. Foreign trade is a chain. Samplings, quotations, negotiations, receiving orders, production, inspections, shipments, and payment collections. Problems can happen unexpectedly. A good salesman needs to solve these problems in a proper way.
One's life is limited, but learning is endless. No matter what kind of job we are doing, we need to keep learning and keep improving ourselves.
Stay hungry, stay foolish.