In a sense, CNACC was my first job out of university. More than ten years ago, I entered this industry as a non-foreign trade professional. I was fortunate to contribute to the development of the company and contribute my own humble strength.
I know that if you want to become a qualified salesperson, you must first focus on improving your professional skills and overall quality, “I need to be hard when you strike the iron.” I must be familiar with the product characteristics and price level, understand the production technology and process, predict and avoid possible problems, be aware of the laws and regulations, customs, religious taboos of different countries and regions, and so much more. This is to avoid embarrassment in the process of communication with customers. Show the professional side to guests and let them know and feel that we are trustworthy partners.
Secondly, it is necessary to have different ways of contacting other customers, find the “pain points” of customers, give them what they like, and provide personalized services. For example, for price-sensitive customers, I should look for low-priced suppliers to match with them. For customers who are more particular about quality, I will provide relatively better-quality factories. Service differentiation is also one of our strengths. There will be many problems when in contact with customers. I use professionalism and responsibility to hand over satisfactory answers. Every positive response from customers is a great affirmation of my work, making me feel pleased and proud.
I am very grateful to CNACC. It’s not only witnessed my transformation from an ignorant youth to a middle-aged man. It didn’t hesitate to give me a platform for more substantial growth. In the future, I also hope that I can continue to walk hand-in-hand with CNACC and share a better vision.