Meet Our Sales : Mary
Hello, everyone! I'm Mary, a salesman from the European Department of our company! Unknowingly, I found myself working for the company for the 7th year! But the first day is still new and fresh! Every day at CNACC is fulfilling and enjoyable, because there is a bright and comfortable office environment. There are a group of leaders and colleagues who love life and work! We grow up together and work hard together! So thankfully, I am a part of CNACC family! Today, I am also very happy to take this opportunity to share with you some unforgettable experiences in my work.
As a businessperson, in international trade, I think my main focus is "serving customers and improving performance." Among them, good customer service is a prerequisite, and our company, in addition to providing customers with unique and novel products, we have been in the pursuit of customer satisfaction service purposefully! The following things, say it will make me feel very ashamed, but also proud of it! Speaking of shame, because of their own faults and bringing customers a lot of trouble. Speaking of pride, because we have "to provide customers with satisfactory service" such a concept. It ultimately wins the customer’s praise and trust!
I remember when it was November 10, 2017, the buyer of C2S from France was going to visit the company. When she was still planning her trip in France, she sent me an email to book a train ticket from Ningbo to Jinhua. I gladly accepted the request and immediately booked her ticket on the railway platform 12306 via my mobile phone. Then I waited for the guest to visit. On December 10, as soon as we sent the guest to the company, she took out her passport and asked me to pick up her ticket at the station. I commissioned the driver to pick up the tickets and started the reception.
In the next few minutes, something unexpected happened! The driver arrived at the station but couldn't get the ticket! After I heard this news, I was very confused, but very nervous. Why couldn't I pick up the tickets I had booked? What happened? After the driver came back, I took the guest's passport and checked it carefully before returning to my seat. Only then did I realize that I didn't see the passport number on the photocopy provided by the guest in the mail. The guest passport number of a number "1" enlarged after the "7" and caused the error! What are we going to do? The next stop of the guest's work has been arranged. If you can't go that evening, all the subsequent scheduling will be affected. I felt very uneasy, not knowing how to solve this problem. Then, the company's general manager, Li, came to the rescue! After she understood the situation, she pacified the guests and me at the scene. Then, she made a quick decision to ask the driver to take the guests to Jinhua overnight. This move saved me, but also won the guests to the company high praise and recognition!
In addition to this "hardware" service, we are also in the "core competitiveness" - to provide customers with the products at competitive prices, we will do our best to do well. Just recently, one day before the New Year holiday, I received an inquiry from the same customer, C2S, for 4200 resin monkeys. The customer's enquiry at that time was a message sent to all suppliers. When I received it, I inquired about the customer's target price at the first time. At the same time, the supplier also shopped around and found the most competitive cost price, then replied to the customer. At this point, inadvertently, I found that the competitor directly confirmed the target price of the guest, even though the price was actually 40% higher than the market price. However, we still proceeded from the reality, on the basis of ensuring reasonable profits, taking the initiative to give the sincerest price to the guest. Finally, the guests directly confirmed our price on the same day, the final order also spent our home! This move also won the trust of our customers on the price of our products. As of mid-March, this year, compared with the same period last year, we found that the number of orders placed by the guest has increased by 48% compared with last year's same period, so this is something to be happy about!
The so-called "spring seed a millet, autumn harvest 10,000 seeds," I think it is because of our numerous times in the weekdays. "Heart seeds," let them remember, move them, and finally changed back in last year's difficult "epidemic" year, the company also still made a good harvest! We know that there is a bus terminal, but there is no end on our way to serve our guests! In the days ahead, I will take every day as a new starting point, with a smile on my face, with sincere service! In the realization of self-value at the same time, but also for the development of the company to make a small contribution! Thank you!